Conflict Resolution
6 practice questionsCommunication SkillsStep-by-step solutions
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1
A constructive first step in conflict resolution is to do what?
A.Identify the issue and listen to each perspective
B.Assign blame immediately
C.Avoid all communication forever
D.Escalate without facts
2
A collaborative ('win-win') approach to conflict seeks to:
A.Find a solution satisfying both parties' interests
B.Ensure one side always loses
C.Avoid the issue entirely
D.Escalate to management immediately
3
A constructive approach to resolving team conflict is to:
A.Avoid the issue entirely
B.Address the disagreement openly and seek a mutually acceptable solution
C.Blame one person publicly
D.Escalate immediately to dismissal
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